Use Case · Exception Handling
A delivery scan does not resolve the enquiry by itself. PROWERB collects available delivery information, coordinates with the parties involved and records the next approved step.
Connect the order, recipient and shipment reference.
Check drop-off location, receipt and available carrier information.
Communicate the result and submit further action or replacement for approval.
The example starts with conflicting carrier status and recipient information. Order, address, scan and any delivery location are brought together for investigation. The responsible owner uses that evidence to decide the next step.
Shipping, inventory management and recipient correspondence sit in the same system at PROWERB. So a non-receipt report doesn't start from zero: shipment history, proof of delivery and inventory booking are directly accessible, and track-and-trace runs through the Operations Cockpit.
PROWERB handles correspondence with the carrier, courier and recipient on behalf of the client brand. That's how PROWERB has worked since 2022 for a major travel operator: the complete promotional-products logistics chain, from order intake to exception handling for transport deviations, non-receipt and cancellations — routine business, week after week.
Atlas & Nexus · PROWERB systems
Atlas gives clients access to products, stock, campaigns and orders. Nexus supports operational processing. We agree the views and handovers needed for your project.
At PROWERB, non-receipt isn't a special case — it's a defined process with a clear end.
The recipient reports non-receipt — by email, through the shop, or via the client. The case is opened as an exception and linked to the shipment.
Proof of delivery, scan history and delivery address are checked against the report: where was it scanned, who signed for it, what drop-off location is documented?
If the proof check doesn't locate the package, an investigation request goes to the carrier or forwarder — with a deadline and follow-up, not as an open question.
The recipient receives an answer under the brand's name: found, in transit, or replacement. No forwarding loops, no sender ping-pong.
Replacement, credit or stock correction follow the agreed decision and authority. Response, approval and booking are documented; a non-delivery report alone does not trigger replacement.
Every case ends with three things: an answer for the recipient, a correct inventory balance in the system, a documented case in reporting. The client sees the exception in the Operations Cockpit — as a status line, not as a task on their own desk. For the travel operator in this example, this resolution has been part of ongoing operations for four years.
PROWERB handles the agreed investigation and correspondence. Replacement or credit decisions are made by the role named in the engagement within its authority.
No. PROWERB handles correspondence with the carrier, courier and recipient under your brand's name — without forwarding loops or sender ping-pong.
Because shipping, inventory management and recipient correspondence sit in the same system. A non-receipt report doesn't start from zero: shipment history, proof of delivery and inventory booking are directly accessible, and track-and-trace runs through the Operations Cockpit.
After investigation, the appropriate resolution is documented: replacement shipment, credit or inventory correction. Approval follows the agreed process. The recipient receives a reply, and the decision and booking remain traceable in the system.
Yes. You see every exception in the Operations Cockpit — as a status line, not as a task on your own desk. All cases remain fully documented and analyzable by route, carrier and pattern; for a major travel operator, this resolution has been part of the weekly ongoing operations since 2022.
Describe your shipping route. We'll show you how non-receipt, transport deviation and cancellation run as a process — with correspondence under your brand's name and an end that's booked.
