PROWERB operates the outbound side of brand and promotional-products logistics: more than 2 million shipments per year, from a single parcel to the end customer to a palletized carrier delivery to retail. After goods leave the warehouse, every shipment stays in the system — track-and-trace via the Operations Cockpit, recipient notification, documented exception handling whenever a delivery deviates. B2B, B2C and D2C all run over the same route.
Since 1979 · more than 2M shipments/year · ISO 9001 & 14001 · EcoVadis Silver
Anyone waiting for a promotional-products shipment — the retailer before a campaign, the employee after ordering, the sweepstakes winner — does not distinguish between the brand and the service provider. If the status inquiry goes unanswered, the brand pays for it.
PROWERB therefore runs shipment tracking and notification not as an add-on to dispatch but as its own process: carrier status data flows back into PROWERB CORE via Parcel Connectors, and every inquiry is answered from the case itself — in the background, on behalf of the brand.
At PROWERB, dispatch does not end at the loading dock. Five service components cover the route from goods issue to confirmed delivery.
Parcel tracking follows carrier events. Freight planning includes agreed pre-advice, receiving windows and unloading conditions. Status and evidence depend on the shipping service; handover to the carrier is not yet confirmed delivery.
In the tracking-intensive accounts, shipment tracking isn't an extra, it's the core of ongoing operations: ongoing carrier and dispatch correspondence, transport exception handling, delivery resolution — case by case, barely any of it campaign-related.
There are ranges where PROWERB runs the entire route from goods receipt to dispatch, and others where courier and transport commissioning is added case by case. The common denominator: no campaign noise, but outbound as ongoing operations — the same route, every day.
The process is documented and runs the same way for every shipment — from the last step in the warehouse to the closed case at the recipient.
Reconcile goods, address, packaging and delivery method.
Book parcel service or freight; clarify receiving conditions where needed.
For agreed pre-advice, coordinate delivery timing and receipt before arrival.
Record handover and update available carrier events.
Combine recipient, carrier and order data for non-receipt or damage.
Before outbound come warehousing and order processing; after it come exception handling and returns — all in the same system.
Parcel, courier, bulky goods such as umbrellas, glass shipments and palletized carrier freight up to full truckload — in B2B, B2C and D2C, from fan shop to point of sale to end customer.
The figure of over 95 percent dispatched on the order day refers to permanently stocked promotional products. The mandate defines the reporting period, order/working day, available stock, complete approved order data and cut-off. This concerns dispatch, not delivery. The service level above 99 percent is a separate operating metric; its measure, denominator and exceptions are defined in the service scope.
Yes. The Operations Cockpit delivers track-and-trace and live reports around the clock and can be integrated into customer systems — the status data comes directly from carriers via Parcel Connectors.
Yes. Dispatch confirmations and direct mails to recipients run from the Operations Cockpit; carrier deliveries to retail and goods-receiving points are notified in advance.
Non-receipt resolution is a defined standard case: check proof of delivery, clarify with the carrier, provide a response. Every case is documented and run through — not researched via inbox.
A briefing is enough: range, recipient structure, shipping methods. PROWERB responds with a concrete process proposal — from labelling to notification.
