PROWERB operates the order-to-cash process for brand and promotional-products logistics: individual orders, standard order call-offs, changes and cancellations, date changes, credit notes. From order intake through picking and dispatch to invoicing, every transaction runs through one system — PROWERB CORE, the in-house ERP with warehouse management and process engine.
Read on →Since 1979 · more than 2M shipments/year · ISO 9001 & 14001 · EcoVadis Silver
A customer returns part of an order. Received quantity, condition assessment and commercial correction must agree. The credit refers to the original order, while stock is adjusted only after the agreed inspection.
A promotional product order may contain several cost centres, later PO references or a partial return. Before the start, the client and PROWERB define required data, document ownership and correction procedures. Executed or posted steps are considered with their current status.
Order-to-cash at PROWERB covers the complete commercial stretch of order processing — regardless of whether the order comes from a shop, an interface, or a standardized call-off.
Changes, cancellations and credit notes need a reference to the original order. Execution status, incurred costs, returned goods and approval rights are checked before a decision. A credit note closes a commercial issue; release of returned goods for resale remains a separate decision.
Ongoing operations rather than campaign: order and call-off transactions, plus inbound/goods receipt, dispatch and exception handling — hardly any transaction is campaign-related. The order channel is deliberately unspectacular: standardized call-offs by attachment, processed systemically.
PROWERB operates order processing on the same pattern for Oatly — order intake, cancellations and credit note processing since 2023 —, for an international bank in promotional-products ongoing operations, and for a nationwide financial sales company where order intake automatically notifies the dropshipping supplier.
The following process view summarises the standard path. Missing required data, a changed order or a quantity discrepancy are clarified before the next affected step.
Order-to-cash: one closed loop
Every step booked in the same ERP — no media break, no handover.
> 2 million shipments a yearover the same recurring processes
The visual orders recurring process steps. The important part is continuous booking without a manual handover.
The commercial stretch connects to the physical one: inbound/goods receipt before, dispatch and exception handling after.
online shop, interface to existing systems, SFTP order files, or a standardized email call-off with attachment. The channel follows the customer's system — not the other way around.
The figure of over 95 percent dispatched on the order day refers to permanently stocked promotional products. The mandate defines the reporting period, order/working day, available stock, complete approved order data and cut-off. This concerns dispatch, not delivery. The service level above 99 percent is a separate operating metric; its measure, denominator and exceptions are defined in the service scope.
Before dispatch, the order is changed or cancelled, inventory is reversed or reserved. Every step is documented and traceable in the system.
As a defined transaction: request, review, corrected invoice — including the addition of missing PO numbers. Not as a special case, but as a standard process.
Yes. The PROWERB MEP platform connects existing online shops, ERP and WMS systems. Alternatively, we work via interface or standardized file exchange.
A briefing is enough: order channels, assortment, recipient structure. PROWERB responds with a concrete process proposal — from order channel to invoice.
