Use Case · Digital Commerce
For a member shop, order data, access and purpose are defined together. The shop captures the information required for the agreed ordering and shipping process.
Agree the audience and access process with the client.
Record the catalogue selection and necessary recipient details.
Handle data access, shipping and enquiries under agreed responsibilities.
The shop processes the data needed for ordering, delivery and agreed support. Additional membership information does not automatically belong in a shipping order. Client and provider agree purposes, roles, retention and enquiry paths for the specific scope.
The webshop runs as a managed ongoing operation: order intake, order processing and document handling, behind it picking, dispatch and tracking — at a service provider that's accountable for both the digital and physical sides of the same process. Coordination with the client runs over a fixed digital channel, brief and documented. PROWERB doesn't appear externally.
Agora Commerce · Developed by PROWERB
With Agora Commerce, we build B2B shops for employees, dealers and procurement teams. The catalogue, roles, budgets and ordering process are configured for your project.
For the briefing, walk through one transaction: a member orders an item and later reports a different delivery address. Which order reference does support need, who may confirm the change, and which details go to dispatch? Agree this handover with the client before the shop launches. Closure connects the documented reply to the shipping or resolution status; additional details from the member environment belong in the case only where needed for the agreed purpose.
A member orders in the shop. Order intake and confirmation run in the background via PROWERB's systems.
Order review and document processing are part of the mandate — commercial processing stays with the service provider, not the insurer.
Picking, packing, shipping. Small volume doesn't mean side-business here — the same booking and dispatch processes apply as in large-scale mandates.
Shipment status and delivery resolution stay with PROWERB until the case is closed.
Routine communication over a fixed digital channel. Coordination needs are low because the processes are established.
In the example, a new delivery address is applied only after the agreed identity and authorisation checks. Support sees the information required for its task; dispatch and reporting receive the relevant subset. Deletion and legally required retention are defined by data type and contract, with a documented contact for data-subject requests.
Whether and how the shop can be operated is assessed for its specific data and engagement. The contract defines purposes, instructions, technical and organisational measures and responsibilities. Compliance documents support that review.
No. Externally, the client remains the sender; PROWERB works in the background. Order intake, confirmation and dispatch run through PROWERB's systems without the service provider becoming visible — in healthcare, this restraint is part of the mandate.
The continuous process: order intake, order review and document processing, behind it picking, packing, dispatch and tracking through to delivery resolution. The digital and physical sides of the same process sit under one roof.
Yes. At PROWERB, small volume doesn't mean side-business: the same booking and dispatch processes apply as in large-scale mandates. Clean operations don't only start above a minimum quantity — this case shows that.
Little, once the processes are established. Routine communication runs over a fixed digital channel — brief and documented — and through a dedicated contact instead of a call center. In this shop's ongoing operations, queries are the exception.
With a non-binding Needs Check in under 60 seconds: industry, assortment, data situation. This is followed by a concrete operating model — shop, processing, dispatch and the data-protection framework that goes with it.
Describe the framework — industry, assortment, data situation. We'll respond with a concrete operating model: shop, processing, dispatch and the data-protection framework that goes with it.
