A mail-order customer for whom PROWERB runs operational logistics: goods receipt, inventory, dispatch, exception handling. No campaign fireworks — an operation that delivers every working day. This mandate is exactly the proof of that.
Since 1979 · more than 55,000 pallet slots · ISO 9001 & 14001 · EcoVadis Silver
A mail-order merchant's day-to-day business knows no quiet week: goods arrive and must be posted, inventory must be correct, shipments go out — and every one of them generates status questions. Add delivery discrepancies at goods receipt, deviations in transport, ongoing document flow with suppliers. No seasonal logic, no promotional playbook. What counts is the next working day.
PROWERB takes over operational logistics processing in ongoing operations: goods receipt with inventory posting and resolution of delivery discrepancies, order-to-cash, freight-forwarder and dispatch correspondence including transport exception handling, plus ongoing supplier and document communication. Inventory is updated at posting, shipments are tracked and notified end to end — status communication is the most intensive part of operations in this mandate.
Ongoing operations break down into five strands that interlock daily.
Deliveries are posted and inventory is updated. PROWERB resolves delivery discrepancies and shortfalls directly with the supplier — before they distort inventory.
Orders run from intake through processing to the document — including changes, cancellations and credit notes.
Every shipment is tracked and notified. Ongoing correspondence with carriers is core to the mandate for this customer.
Transport deviations, extra costs, non-receipt: exceptions get resolved with the freight forwarder and recipient, and documented.
Invoices, credit notes, reconciliations — document flow runs alongside within the same operation, without occupying the customer.
Operations have run continuously since 2021. Promotions are the exception, not the rule — day-to-day is ongoing operations: goods in, goods out, status resolved. The dense carrier communication shows a dispatch operation that never stands still. That this case sounds unspectacular is the point: reliability leaves no anecdotes.
Campaigns generate attention. Ongoing operations generate trust. PROWERB runs both — this mandate stands for the second discipline.
Yes. This mandate has run almost exclusively as ongoing operations since 2021: goods in, goods out, status resolved. Promotions are the exception here — the operation is measured by the reliability of the next working day.
Deliveries are posted and inventory is updated. PROWERB resolves delivery discrepancies and shortfalls directly with the supplier — before they distort inventory.
Every shipment is tracked and notified; ongoing correspondence with carriers is core to the mandate. Transport deviations, extra costs and non-receipt get resolved with the freight forwarder and recipient, and documented.
No. Invoices, credit notes and reconciliations with suppliers run alongside within the same operation. Order-to-cash is also processed end to end — including changes, cancellations and credit notes.
Inventory is updated at posting and booked in real time in the ERP and warehouse system PROWERB CORE. System inventory and the actual flow of goods stay in sync.
The start is a non-binding Needs Check in under 60 seconds on flow of goods, order volume and dispatch routes. The takeover runs as onboarding over roughly 14 weeks, on request in parallel operation — with a dedicated contact instead of a call center.
Describe your flow of goods — goods receipt, order volume, dispatch routes. PROWERB responds with a concrete operating proposal.
