A nationwide statutory health insurance fund has its webshop operated by PROWERB — shop, order processing and dispatch from a single source. The name stays deliberately unnamed here: in healthcare, discretion is part of the mandate. This case shows how external shop operations work when personal data of insured members sits behind every order.
Since 1979 · more than 55,000 pallet slots · ISO 9001 & 14001 · EcoVadis Silver
Statutory health insurance funds can't afford gray areas in data protection. A webshop in a member context means order data, addresses and shipment information of insured members sit in external hands.
That demands more than standard fulfillment — data processing under clear rules, data minimization, purpose limitation, documented processes. For the operator, that means: caution isn't the exception, it's the default.
PROWERB brings the structure for it — defined workflows from order intake to delivery, and an external data protection officer who accompanies the processes.
The webshop runs as a supervised, ongoing operation, not a handed-over one-off project. PROWERB takes over the complete processing behind it: order, confirmation, invoice — then picking, dispatch, shipment tracking. The processes are designed so that only the data the processing requires actually flows. Not a mass-volume business, but reliable ongoing operations: the shop should work for members without the insurance fund having to deal with logistics or exception handling.
The order comes in through the webshop. Confirmation and invoice follow, system-supported.
Only what processing requires is handled: order, address and shipment data. Nothing more.
Pick, pack, dispatch — from the PROWERB warehouse, with gapless inventory posting.
Every shipment stays monitored. In case of deviations, PROWERB resolves it directly with the carrier.
Queries run through one fixed shared channel. Short paths instead of a ticket loop.
The shop runs in quiet ongoing operations: orders are processed, shipments arrive, coordination needs stay low. In a GDPR-sensitive environment, that's exactly the target state — an operation that doesn't stand out because it works. For PROWERB, this case proves that shop operations and fulfillment fit together even where data-handling requirements are at their highest.
By the principle of data minimization: only what processing requires is handled — order, address and shipment data, nothing more. The framework is data processing under clear rules, purpose limitation and documented processes; caution is the default, not the exception.
Yes. An external data protection officer accompanies the processes — the workflows from order intake to delivery are defined and documented.
The complete processing after the order click: order, confirmation, invoice, then picking, dispatch and shipment tracking from the PROWERB warehouse with gapless inventory posting — as supervised, ongoing operation, not a handed-over one-off project.
PROWERB — directly with the carrier in case of deviations. Every shipment stays monitored; the client doesn't need to deal with logistics or exception handling.
Through one fixed shared channel with dedicated contacts — short paths instead of a ticket loop. The target state in a sensitive environment: an operation where little needs coordinating, because it works.
Only with your consent. In this case, the health insurance fund stays deliberately unnamed — in healthcare, discretion is part of the mandate.
Then the service-provider question is a question of trust. Describe your project — PROWERB responds with a concrete proposal for operations and processing.
