A mid-sized infrared specialist sells directly to end customers — and needs the same functions for that as a large corporation: order and invoice processing, inventory management, ongoing promotions, stable IT, planned marketing. Since 2023, PROWERB has operated these areas from a single source: the promotional-products shop, inbound logistics, IT-infrastructure monitoring, and the company's marketing projects.
Since 1979 · more than 55,000 pallet slots · ISO 9001 & 14001 · EcoVadis Silver
Not a single project, but ongoing operations across four trades — from order intake to the marketing plan.
The classic mid-market response to growing demands: a specialist for every task. An agency for marketing, a logistics provider for the warehouse, a systems house for IT, a service provider for the shop. The result is four contracts, four contacts and four interfaces — and coordination stays stuck with the customer. Anyone selling directly to end customers has no capacity for that: what decides there are ongoing promotions, reliable inventory and IT that doesn't fail.
PROWERB didn't take over one trade, but the operation behind it. The promotional-products shop runs with continuous order and invoice processing. Voucher and discount promotions as well as seasonal campaigns are processed via a promotion app — including support for the specialist's end customers.
Deliveries are posted, inventory is managed, items are maintained via standard notification processes. Add what appears on no fulfillment price list: monitoring of the IT infrastructure including firewall, and marketing projects from online marketing through campaign management to a shared marketing plan.
What runs in parallel day to day — and arrives at the customer as a single operating state:
Order intake, order confirmation, invoice and credit-note processing in the ongoing operation of the promotional-products shop.
Post deliveries, manage inventory, resolve discrepancies — the basis every promotion builds on.
Creation, change and deactivation of items via standardized notification processes instead of ad-hoc emails.
Voucher and discount campaigns as well as seasonal campaigns via the promotion app — end-customer support runs alongside.
Firewall and infrastructure monitoring in the background; marketing projects run in parallel, from campaign management to the marketing plan.
Orders get processed, inventory is correct, promotions run through the seasons, the firewall is monitored before anything fails — and marketing decisions come from a plan instead of individual assignments. For the customer, that means one interface instead of four, one contract instead of four, and a service provider who understands the connection between campaign, stock level and system landscape because it operates all three.
Promotional-products agencies deliver campaigns, logistics providers deliver pallets, systems houses deliver tickets. This case shows a fourth path: one operator running all three roles under the same roof — taking the coordination off the mid-sized company's plate that would otherwise stay stuck with it.
Yes. In this mandate, four areas have run in ongoing operations since 2023: the promotional-products shop with order and invoice processing, goods receipt and inventory management, IT-infrastructure monitoring including firewall, and marketing projects. The customer has one interface and one contract instead of four.
The opposite: anyone selling directly to end customers needs the same functions as a large corporation but has no capacity to coordinate four service providers. In this model, exactly that coordination burden sits with the operator, not the customer.
Voucher and discount campaigns as well as seasonal campaigns are processed via a promotion app — end-customer support runs alongside. Every promotion builds on managed inventory, so campaign and availability match up.
Creation, change and deactivation of items run via standardized notification processes instead of ad-hoc emails. That keeps shop, inventory and billing consistent.
PROWERB monitors the IT infrastructure including firewall in the background — with the goal of spotting anomalies before anything fails. Monitoring runs in the same mandate as shop, logistics and marketing.
With a non-binding Needs Check in under 60 seconds, we clarify which trades are relevant. The takeover runs as onboarding over roughly 14 weeks, if needed in parallel operation with existing service providers — with a dedicated contact instead of a call center.
Whether shop operations, logistics, IT monitoring or a campaign: describe what you're dealing with — we'll respond with a concrete proposal for the operation.
