Since 2007, PROWERB has run order and warehouse logistics for an international manufacturer of heating and climate technology: stocking items, processing call-offs, tracking shipments, resolving exceptions. Almost two decades, several thousand transactions — and barely one of them a campaign. This case shows the least visible discipline in our business: ongoing operations.
Since 1979 · more than 55,000 pallet slots · ISO 9001 & 14001 · EcoVadis Silver
What defines this mandate isn't in a campaign chronicle. It's in the master record.
A manufacturer with international sales needs permanently available items from stock: ordered in series, delivered without queries. At this manufacturer, this runs via a standardized order call-off — as an email with a structured attachment, without any portal requirement.
The underlying requirement is unspectacular and demanding at once: every call-off must be treated the same. Inventory, posting and shipment status must be correct, even at the thousandth transaction. Promotional products logistics is often measured by its campaigns. Its foundation is this.
PROWERB holds the items in its own warehouse and posts inventory in real time in its own ERP and warehouse system. The order call-off is captured, checked against inventory, picked and dispatched; shipment tracking and notification run out of the same transaction.
If a delivery needs a courier or a freight forwarder, we commission them directly. And if something deviates — a shortfall, a quantity discrepancy, a posting correction — the team that knows the transaction resolves it. No handovers between service providers, no cascade of interfaces.
Five steps that have repeated since 2007 — and work precisely because of it.
Resupply is delivered, checked and booked in. From this moment, inventory is visible and queryable in the system.
The order call-off arrives standardized as an email attachment, is captured and checked against available inventory.
The line item is picked from stock, packed and marked ready for dispatch. Permanently listed items typically leave the warehouse the same day.
The shipment goes into delivery, with shipment tracking and notification running alongside. Where needed, we commission a courier or freight forwarder directly.
If something deviates — shortfall, quantity discrepancy, inventory correction — the case is resolved within the same transaction. Posting and reality stay in sync.
Since 2007, the partnership has run in the same mode: the standard order call-off dominates the account, campaigns play almost no role. This manufacturer is thus the counter-model to campaign-driven customers like Bitburger, whose business consists almost entirely of promotions — and the proof that both need the same organization: a warehouse that can handle peaks must first master the series.
At PROWERB, ongoing operations are not a by-product of campaign logistics. They are the axis we measure ourselves against: every call-off treated the same, every inventory position verifiable, every discrepancy resolved.
Four service chains carry the account. Each also stands on its own.
No. At this manufacturer, the order call-off runs standardized by email with a structured attachment — without any portal requirement. What matters is not the channel, but that every call-off is treated the same.
Permanently listed items typically leave the warehouse the same day. The call-off is captured, checked against available inventory, picked and marked ready for dispatch.
PROWERB holds the items in its own warehouse and posts inventory in real time in its own ERP and warehouse system, PROWERB CORE. If something deviates — shortfall, quantity discrepancy, posting correction — the case is resolved within the same transaction; posting and reality stay in sync.
Shipment tracking and notification run out of the same transaction; if a delivery needs a courier or freight forwarder, PROWERB commissions them directly. No handovers between service providers, no cascade of interfaces.
The exception is handled by the team that knows the transaction, until it's closed. Exception handling is part of this account's service profile, not extra work.
It starts with a non-binding Needs Check in under 60 seconds. Onboarding takes about 14 weeks, parallel operation is possible — and you have a dedicated contact throughout instead of a call center.
Describe your ongoing operations — assortment, call-offs, exceptions. We'll respond with a concrete operating model.
