Eight service phases
One journey. Eight connected service phases.
Each phase has a clear responsibility and hands a verifiable state to the next.
Eight service components describe what you can commission. The ten campaign stages describe the journey from entry to reporting.
Concept and mechanics
Objective, participation journey, prize logic, channels and responsibilities are defined as one campaign flow.
Experience and activation
The participation interface, code moment, event or digital touchpoint makes the mechanic clear and accessible.
Prize sourcing and buying
Prizes, variants, quantities, approvals and delivery dates are selected and sourced for the specific project.
Promotion Engine and security
Code validation, bot protection, fraud prevention, prize draw, prize inventory and audit states control the digital core.
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External payment integration
A connected Payment Service Provider processes payments; the Promotion Engine only receives the payment state required by the project.
Stripe also supports SEPA Direct Debit, Apple Pay and Google Pay. We agree on selection and activation to suit the country and project.
Campaign operations and Consumer Care
Operators handle exceptions and claims while Consumer Care supports participants by phone and email.
Fulfilment and shipping
Goods receipt, variants, pick and pack, shipping, tracking and returns are organised as real physical handoffs.
Reporting and audit
Participation, decision, claim, handoffs and completion remain traceable through the campaign state.
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People and goods in the real journey
Digital control does not replace physical work.
The Promotion Engine is not a warehouse management system. Storage locations, goods movements and shipping remain in connected operational systems; the Engine only carries campaign-relevant inventory and handoff states.
Let us map your promotion along the real journey.
Together we clarify mechanics, experience, technology, operations, Care, prizes, fulfilment and reporting – including every handoff to existing systems and partners.