An international workwear and corporate-fashion brand has PROWERB run its e-commerce — as an ongoing managed service with a named account-management team. Order, goods receipt, invoice, dispatch, exception handling: the trading operation behind the storefront runs at PROWERB.
Since 1979 · more than 55,000 pallet slots · ISO 9001 & 14001 · EcoVadis Silver
Anyone distributing workwear internationally needs two things at once in e-commerce: a well-maintained digital storefront and a physical operation that turns every order into a delivery. Building both in-house ties up staff for tasks that aren't a brand's core business — order processing, goods receipt, invoicing, delivery exception handling. The brand handed this operation to PROWERB.
PROWERB runs the brand's e-commerce continuously. The mandate covers shop operations and the operational underpinning behind it: order-to-cash from the order through to the credit note, goods receipt and inventory booking, invoicing, dispatch and delivery exception handling, correspondence with suppliers.
All of it is led through continuous account management — dedicated contacts instead of a ticket queue. PROWERB organizes this support on three levels: key account as the strategic point of contact, campaign management and operational fulfillment.
The managed service is organized into four ongoing strands. Each has a name, none ends at a department boundary.
A named team leads the mandate: key account as the strategic point of contact, behind that the management of campaigns and fulfillment. Decisions have a dedicated contact, not a distribution list.
Order intake, order verification, invoicing, credit notes: the commercial cycle runs at PROWERB — including supplier correspondence.
Deliveries are booked in, inventory reconciled, discrepancies resolved. The shop only sells what the warehouse confirms.
Shipment tracking, advance notice, delivery exception handling: when a shipment gets stuck, PROWERB resolves it — not the brand.
The brand manages its range; PROWERB connects shop orders, inventory, invoices and dispatch. For a workwear item, size and version are part of the order check. A stock or delivery question stays with the account team. The view illustrates a possible reorder path: check the variant and available size, review the selection and prepare the next order.
The line describes why a mandate like this works: a workwear range with sizes, variants and business customers doesn't need an anonymous mass process, but an operation that knows the particulars of the range — and a team that stays reachable.
A named team, not a call center. PROWERB organizes support on three levels: key account as the strategic point of contact, campaign management and operational fulfillment. The same contacts, the same level of knowledge — no fresh start with every inquiry.
Shop operations and the operational underpinning behind it: order-to-cash from the order through to the credit note, goods receipt and inventory booking, invoicing, dispatch and delivery exception handling, plus correspondence with suppliers.
That's exactly what the operation is built for: PROWERB sees itself as a custom fulfiller, not a mass fulfiller. A workwear range with sizes, variants and business customers doesn't need an anonymous mass process, but an operation that knows the particulars of the range.
PROWERB. Shipment tracking, advance notice and delivery exception handling are part of the mandate — when a shipment gets stuck, PROWERB resolves it, not the brand.
Deliveries are booked in, inventory reconciled, discrepancies resolved — the shop only sells what the warehouse confirms. This is based on the in-house-developed ERP and warehouse system PROWERB CORE with real-time bookings.
Onboarding typically takes around 14 weeks. The first step is a non-binding Needs Check in under 60 seconds.
The ongoing mandate covers e-commerce, order-to-cash, goods receipt, delivery resolution and account management. Variant and reorder rules depend on the individual range; the view illustrates one possible ordering path. Personal equipment budgets, size entitlements and industry-specific protective requirements are clarified separately for a new setup.
If e-commerce has project status with you but needs operational reality: PROWERB takes over the ongoing trading operation — with a named account-management team. The path there starts with a briefing.
