PROWERB runs customer accounts as a named managed service: a dedicated contact, backed by account management on three levels — strategic, campaign-related, operational. Whoever calls doesn't have to explain the context first. They discuss the next step.
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Since 1979 · Promotional Products hub in Dortmund since 2025 · ISO 9001 & 14001 · EcoVadis Silver
When shop, warehouse and campaigns run externally, it's not the individual shipment that decides the partnership, but the question of who is in charge. In anonymous structures, every case starts from zero: new handler, new backstory, new explanation. Yet knowledge of range, seasonality and edge cases is the actual operational service. That's why PROWERB runs account management as a named service — with structure, fixed names and clear ownership. Not as a side effect of sales.
Material is missing at a location before a promotion. Operational account management first checks the order and shipment, campaign management assesses timing, and the key account agrees any required adjustment with the client. Everyone works on the same case and a coordinated response.
Connect the order, missing line and required date. Delivery statements are based on the recorded status.
Review replacement delivery, an alternative or a changed process with the responsible decision-maker. Include costs and consequences.
Record the action and recipient communication on the case. Review whether it calls for a lasting process change at the next routine meeting.
Every account is run on three levels. The separation is deliberate: whoever owns annual planning shouldn't also be resolving packing lists — and vice versa.
At the start, a named contact, cover and review cadence are agreed. Daily open tasks have an owner and next date. Decisions about replacements, additional cost or changed processes go to the agreed approval owners.
Three accounts from ongoing business:
The first discussion establishes goals, open cases and decision rights. Handover, communication and review dates are then agreed. For a larger fulfilment takeover, introduction follows seven phases (0–6). Around 14 weeks is a planning guideline once master data, contracts, inventory transfer, interfaces and approvals are settled. A digital build or smaller scope receives its own schedule.
Record open cases, contacts and approvals.
Agree cover, response paths and escalation.
Discuss status, changes and next steps at the agreed cadence.
Managed account support is the umbrella over the operational business. These services are steered by the account:
Customer service answers inquiries. Managed account support runs an account: named contacts on three levels, fixed routines, system visibility into orders and inventory. The service is the operation, not the individual answer.
AM Fulfillment — for operational handling, IT topics and dispatch scheduling. Campaigns and promotions are steered by AM Promotions, strategic questions by key account management. The paths between the levels are short because everyone works under the same roof.
PROWERB is family-run in its second generation, and staff turnover is low. A change of contact is the exception — and is handed over, not just announced.
Yes. For an international workwear brand, PROWERB runs e-commerce operations as a managed service — account management plus an operational base ranging from supplier correspondence to delivery exception handling.
The Operations Cockpit provides live reports, inventory trends, budget control and shipment tracking — around the clock, integrated into your systems on request. Added to that are automated extracts and ad hoc notifications from the system.
Send us your range, channels and campaign rhythm. We respond with an operating concept and the structure of the support: which level owns what, and what the path into ongoing operations looks like. PROWERB, in Kleve since 1979.
