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PROWERB — Elevating Brands

Marketing Operations Backbone since 1979. Promotional products, logistics, kitting and digital commerce. One partner with its own operations in Kleve.

Elevating Brands — since 1979.Kleve · Düsseldorf · Dortmund · Lüdinghausen
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PROWERB, Huissener Str. 7–947533 Kleve+49 (0)2821 7218-0info@prowerb.de
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  1. PROWERB
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Service · Event, Campaign & Promotion

VIP Guest and Accreditation Management

A VIP invitation is a brand promise: whoever accepts should be on the list at the entrance — with the correct name, valid accreditation, all documents in order. Prowerb runs this process for brands: invitation responses, guest lists, accreditation data, confirmations, reminders. The guest corresponds with the brand. We run the operation behind it.

Since 1979 · over 1,000 campaigns a year · ISO 9001 & 14001 · EcoVadis Silver

VIP Guest and Accreditation Management
Starting Point

The critical moment isn't the event. It's the two weeks before.

Guest names arrive late. Plus-ones change. The organizer wants the final list, marketing wants no risk of a no-show, and every unanswered query from a VIP guest reflects back on the inviting brand. Marketing teams aren't set up for this correspondence — they plan the event, not the responses. This response management is itself an operational process: capture, verify, confirm, follow up. Whoever runs it systematically has no surprises at the entrance.

Process

From responses to an approved guest list.

Accreditation brings names, responses and organiser approvals together for the event date. Ticketing decides on available places; the VIP portal provides digital entry. Cut-offs, change deadlines and handover format are agreed with the organiser.

Event plan

Guest list through to the event

  1. 01Before invitationsAgree allocations, required details and organiser deadlines.
  2. 02ResponsesRecord acceptances, declines and missing names; follow up gaps.
  3. 03List cut-offCheck guest details and submit within the organiser’s deadline.
  4. 04Before the eventSend approved documents; obtain approval for late changes.
  5. 05Event dayProvide the approved list and a contact for discrepancies.

Deadlines follow the specific event plan. Late details need organiser approval; a portal change is not yet an accreditation approval.

What this shows

Manage deadlines through to the event.

Scope of Service

Every confirmation, every change, every follow-up submission — captured and documented.

Accreditation management is exception-handling work under time pressure. The scope in operation:

01Invitation managementResponses, acceptances and declines, guest queries — answered on behalf of the inviting brand.
02Guest lists & accreditation dataCapture, verification and handover to the organizer. Submitting guest names after the fact is standard process, not an exception.
03Quota managementAllocation of tickets, boxes and hospitality spots against actual availability — no double allocation, no gaps.
04Reminder systemSystematic reminders ahead of the event. Whoever doesn't respond gets followed up — before the spot lapses.
05System integrationIntegration with existing systems via interfaces and in-house tools; automated ticketing and quota notifications run within the same process.
06Data protection →Guest data is processed in compliance with GDPR, with an external data protection officer appointed. The data serves accreditation and dispatch — nothing else.
Every confirmation, every change, every follow-up submission — captured and documented.
References
Coca-Cola: ongoing ticketing and hospitality operations.

Coca-Cola: ongoing ticketing and hospitality operations.

For Coca-Cola, Prowerb has run event ticketing and hospitality processing since 2021 — the complete route from ticket inquiry through quota allocation and accreditation to confirmation, dispatch and reminder system, integrated via interfaces and in-house tools.

Related Services

Accreditation is one building block. The event logistics behind it too.

VIP guest management rarely stands alone. Usually an event hangs on it — with tickets, equipment and material.

01Event ticketing & hospitality →Requests, allocations and confirmed assignment.
02VIP portals →Digital interface for hosts and guests.
03Rental pool & event equipment →Plan equipment and returns.
04Data protection (GDPR) →Agree data paths and roles.
FAQ

Frequently asked questions about VIP accreditation

Can guest names be submitted after the registration deadline?

Yes. Submitting guest names and accreditation data after the fact is standard practice in operation. Changes are captured, checked and handed over to the organizer — as long as their deadlines allow it.

Who answers guest queries?

Prowerb — on behalf of the brand. The guest corresponds with the inviting company; we run the process behind it. Only the brand appears externally.

Does this also work for individual events rather than season-long operation?

Yes. Both are run: season-long operation with recurring matchdays as well as individual events. The process stays the same — response, quota, accreditation, confirmation, reminder.

How is guest data protected?

Personal data is processed in compliance with GDPR; an external data protection officer is appointed. Guest data is used exclusively for accreditation, dispatch and reminders.

Can this connect to our existing ticketing system?

Integration with existing systems via interfaces and in-house tools is established practice — automated system notifications from ticketing and quota management run within the same process.

Related topics

These pages fit too.

  • 01VIP Portals: Invitation and Guest Management
  • 02Event Ticketing and Hospitality: Quotas, Accreditation, Reminder Management
  • 03Rental Pool for Event Equipment
  • 04Promotions & prize draws
Briefing

Send us your event. You get a process, not a brochure.

Describe the occasion, guest circle and timeframe. We respond with a concrete process for invitation, accreditation and reminder management.

Request a callback
Your contact replies within 24 hours on business days.