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PROWERB — Elevating Brands

Marketing Operations Backbone since 1979. Promotional products, logistics, kitting and digital commerce. One partner with its own operations in Kleve.

Elevating Brands — since 1979.Kleve · Düsseldorf · Dortmund · Lüdinghausen
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PROWERB, Huissener Str. 7–947533 Kleve+49 (0)2821 7218-0info@prowerb.de
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  1. PROWERB
  2. Services
  3. Events & campaigns
1.4 · Event, Campaign & Promotion · Ticketing & Hospitality

A ticket that arrives too late isn't one.

PROWERB runs event ticketing and hospitality behind the scenes for customer brands: accepting ticket requests, allocating quotas, accrediting guests, dispatching confirmations and tickets, and sending system-supported reminders for deadlines and dates. Every stage is a documented process — from the first seat request out of sales through to the occupied seat in the box. The guest experiences the brand. The processing behind it is ours.

Since 1979 · over 1,000 campaigns a year · ISO 9001 & 14001 · EcoVadis Silver

  1. The guest sees the box. Nobody sees the list behind it.↓
  2. Request, quota, accreditation, dispatch, reminder — every stage a tracked process.↓
  3. You don't manage quotas from an inbox.↓
A host welcomes guests to a stadium hospitality suite overlooking the football pitch.
Index 01 · Starting point

The guest sees the box. Nobody sees the list behind it.

Hospitality quotas are finite, and everyone wants the same match. Requests come in from sales, sponsorship and partner networks, guest names arrive late, accreditation deadlines don't wait.

Whoever runs this through inboxes and spreadsheets only notices mistakes at the entrance: seats go unfilled, guests stand at the gate without accreditation, and the brand stands next to them. PROWERB therefore runs every ticket request as a defined process — with quota checks, deadline tracking and documented confirmation.

Index 02 · Service

Request, quota, accreditation, dispatch, reminder — every stage a tracked process.

Six building blocks cover the path from the first request to the appointment. Every decision is documented, every deadline is tracked.

01Ticket request and reservationRequests from sales, sponsorship and partner networks come in as a defined process — checked against the available quota, not against gut feeling.
02Quota allocation →Seats per event and match day are finite. Allocation is documented: who gets how many, who waits, what's still free.
03Accreditation and guest dataGuest names and accreditation data are captured, missing details are systematically chased, and reports are filed on time.
04Confirmation and ticket dispatchConfirmation to the requester, dispatch of tickets and invitations — traceable in the process, not scattered across inboxes.
05Reminder managementSystem-supported notifications keep deadlines and dates on track: before guest data goes missing, before quotas lapse, before a seat stays empty.
06VIP invitation managementInvitation waves, acceptances and declines, confirmations — run as a dedicated record, not an email trail.
Request, quota, accreditation, dispatch, reminder — every stage a tracked process.
Index 03 · Operations

You don't manage quotas from an inbox.

Ticketing is inventory management: seats are stock, match days are cutoff dates, deadlines are bookings. Every step therefore runs as a process in the system — request, allocation, guest list, confirmation, reminder. System notifications monitor the dates; reminder management runs system-supported, not out of a case handler's calendar. And when the ticket also involves material, event logistics sits in the same house: event warehousing, on-site assembly and disassembly by our own teams, reverse logistics with refurbishment — real-time inventory management, dispatch and returns system-supported.

Index 04 · Proof
Preparing a guest list, tickets and accreditation for a hospitality event.

Hospitality for Coca-Cola. Since 2021, in ongoing operation.

For Coca-Cola Europacific Partners, PROWERB has run the event ticketing and hospitality operation since 2021 as part of the mandate: VIP ticketing, quota allocations for sports events, confirmations and dispatch — embedded in event logistics across all of the group's brands, with round-the-clock reporting. The guest experiences the brand; the processing behind it runs in the background, in the customer's name.

Index 05 · Process

Three handovers to confirmed participation.

The sequence remains traceable for single dates and recurring match days. Available places, guest data and organiser approval are prerequisites for a confirmed allocation.

  1. 01

    Request and decision

    Allocation owners confirm availability and assignment.

  2. 02

    Data and approval

    PROWERB checks responses and submits accreditation data within the organiser’s deadline.

  3. 03

    Confirmation and follow-up

    Send approved tickets/documents; follow up missing details and changes.

Index 06 · Related services

The ticket is one part of the event. The rest sits in the same system.

Ticketing manages requests and allocations. VIP accreditation covers guest data and organiser deadlines in more detail; the VIP portal is the digital interface. Material and equipment are planned through the following services.

01VIP guest accreditationGuest lists, invitation management and accreditation data in depth — for programs with ongoing guest operations.
02Promotion and sweepstakes fulfillment →When tickets are prizes: prize dispatch, delivery status and end-customer support as a dedicated process.
03POS and display campaign logisticsThe campaign side of the cluster: displays, campaign merchandise and setups at the point of sale.
04Rental pool and event equipment →Equipment for events from the in-house rental pool — delivered, assembled, returned, refurbished.
Index 07 · Questions

Questions about event ticketing and hospitality

Who does PROWERB run event ticketing for?

For brands that have quotas to allocate: corporate hospitality for sports events, VIP programs, invitation management. Proven in ongoing operations for Coca-Cola Europacific Partners — PROWERB works in the background, in the brand's name.

How does a ticket request proceed?

As a defined process: accept request, check quota, allocate, accredit guests, confirm, dispatch, remind. Every step is documented and traceable.

What happens if guest names or accreditation data are missing?

Chasing them is a standard process: missing details are systematically requested and reported on time — not gathered the day before.

Does this also work for recurring match days?

That's the standard case. Quotas per event and match day, invitation waves, confirmations and reminders run as a recurring process — the same process management as in the ongoing Coca-Cola hospitality operation.

Does PROWERB also handle logistics around the event?

Yes. Event logistics is a dedicated pillar of the operating model: event warehousing, on-site assembly and disassembly by our own teams, reverse logistics with refurbishment — real-time inventory management.

Related topics

These pages fit too.

  • 01Event & Campaign
  • 02VIP Guest and Accreditation Management
  • 03Promotions & prize draws
  • 04POS & Display Logistics: Campaign Logistics on Schedule
Index 08 · Contact

The next match day is already on the calendar. Hand off the processes behind it.

One briefing is enough: event calendar, quotas, guest structure. PROWERB responds with a concrete process proposal — from the request through to reminder management.

Request a callback
Your contact replies within 24 hours on business days.