Solution · Returns & exception handling
A return, missing goods or an invoice correction each follows a different path. PROWERB records the case, links it to the order and handles it according to the agreed rules.
Bring the order, recipient and enquiry together.
Compare delivery, item condition or documents with available information.
Arrange a response, correction or replacement after the required approval.
Standard dispatch is organized. What comes after usually isn't. These five cases fill the inboxes of marketing and procurement teams — and each one costs inventory accuracy.
Atlas & Nexus · PROWERB systems
Atlas gives clients access to products, stock, campaigns and orders. Nexus supports operational processing. We agree the views and handovers needed for your project.
At PROWERB, returns and exception cases run in the same system as dispatch — PROWERB CORE, our own ERP and warehouse management, with gapless real-time booking. No special inbox, no parallel world: the exception case is a transaction type with ownership, workflow and booking.
PROWERB has run Vaillant's order and warehouse logistics since 2007. The exception case is part of the weekly routine there: quantity and shortfall resolution, inventory corrections, courier and transport commissioning — handled in the same system as the standard order call-off, not in a special inbox. junited AUTOGLAS shows the same mechanism in shop operations: shipment tracking, courier and carrier commissioning including returns are a fixed part of the promotional-products shop process.
For a major tour operator, we resolve transport deviations, non-receipt and cancellations — including correspondence with carriers and recipients in their name. And for a leading grinding-technology manufacturer, we handle FBA processing including remission management in Amazon operations.
Before commissioning, we check access to order and transport data, who approves decisions and which goods movements are included. Frequent standard cases can then be separated from exceptional decisions. The flow shows the agreed framework; not every case requires collection.
Close exceptions and returns separately
Possible outcomes: replacement, credit note or confirmed delivery. Resale is an additional goods decision after condition assessment; it does not follow automatically from a credit note.
Exception handling works where inventory and dispatch are managed. PROWERB provides it as part of the logistics chain: anyone who stores and ships with us gets the exception-handling process from day one. An isolated exception-handling service without a link to goods is not our model.
Yes — with carriers, suppliers and recipients, in the customer's name on request. For a major tour operator, we've handled this correspondence in live operations since 2022.
Returned goods are separated by condition: approved reuse, blocked inspection stock, refurbishment or agreed disposal. Replacement and credit require the defined authority; each decision receives the appropriate booking.
Yes. For a leading grinding-technology manufacturer, we operate the Amazon marketplace including FBA processing, remission and returns management.
Through the Operations Cockpit: Power BI live reports, track & trace, inventory development — available around the clock and integrable into your systems.
Describe case types, monthly volumes and relevant systems in your initial enquiry. We then agree a suitable way to exchange anonymised examples; recipient details are not needed in the first briefing.
