For a mid-sized industrial manufacturer, PROWERB runs the promotional products shop in full operation: order receipt and confirmation, invoice and credit note processing, item master data, goods receipt. Thousands of transactions, hardly any campaign business — ongoing operations in its purest form.
Since 1979 · more than 55,000 pallet slots · ISO 9001 & 14001 · EcoVadis Silver
No campaign fireworks, no special promotions on a weekly cadence. This case shows what running a B2B promotional products shop day to day actually means.
An industrial company doesn't buy like a consumer. Every invoice needs an order reference, every discrepancy needs a credit note, every bulk order needs a clean file. The classic promotional products supplier delivers goods — the commercial processing under the rules of an industrial purchasing department is not what it delivers.
Whoever runs the shop on the side within marketing spends their time on document corrections and inventory questions instead of brand and sales. That's where operations begin.
PROWERB runs the shop as an overall system. Orders come in and are confirmed. Invoices and credit notes are created and corrected — including the PO numbers the manufacturer's purchasing department insists on. Items are created, renamed or deactivated via standard change form.
Bulk orders arrive as a catalog order file and are processed as a whole. Behind that stand goods receipt, inventory management and ongoing correspondence with the assortment's suppliers. Not project business — standard process, every day.
Full operation breaks down into recurring standard processes. Each has a defined input, a defined close — and none is left pending.
Orders come in through the shop, are checked and confirmed. The orderer knows where they stand before the goods leave the warehouse.
Bulk orders arrive as a standardized file and are processed as a batch — instead of a chain of individual emails.
Creation, renaming and deactivation of items run via a standard change form. The assortment stays consistent.
Supplier deliveries are booked in, inventory is reconciled, discrepancies are resolved.
Invoices with the correct order reference, credit notes for discrepancies, corrections as a standard process — closed, not deferred.
Thousands of documented transactions, processed form-based: orders, documents, inventory — all in one operation. The manufacturer's marketing team orders; the processing behind it is done before anyone needs to ask. The shop is one of more than 50 client online shops that PROWERB operates — with the same processes that also run in ongoing operations for corporate brands.
Yes. This case shows exactly that constellation: the shop exists, PROWERB runs the full operation behind it — order receipt and confirmation, invoice and credit note processing, item master data, goods receipt and inventory management. In the non-binding Needs Check (under 60 seconds), we clarify which of these processes are tying up your time today.
Five standard processes: order receipt with confirmation, processing of catalog order files for bulk orders, item master data maintenance via standard change form, goods receipt with inventory reconciliation, and document and exception handling. On top of that comes ongoing correspondence with the assortment's suppliers.
Invoices are created with the order reference (PO number) your purchasing department insists on; discrepancies are corrected via credit note. Document corrections are a defined standard process, not a special case — closed, not deferred.
Creation, renaming and deactivation run via a standard change form instead of case-by-case arrangements. That keeps the assortment consistent and every transaction documented.
Bulk orders arrive as a standardized catalog order file and are processed as a whole — instead of a chain of individual emails. The process is the same as for the more than 50 client online shops that PROWERB operates.
Onboarding takes about 14 weeks; parallel operation with the previous provider is possible during that time. During the changeover and afterward, you have a dedicated contact instead of a call center.
In the briefing, we clarify what your promotional products shop ties up in work today — and how orders, documents and inventory run in full operation at PROWERB.
