Order intake, confirmation, invoice, credit note, PO reference: PROWERB runs not just the promotional-products shop for customer brands, but the complete commercial order processing behind it. More than 50 active customer shops run on this foundation today — managed in a proprietary system that keeps orders, inventory and documents together. What looks like a single click in the frontend is, behind the scenes, ongoing operations that has to be right every single day.
Read on →Since 1979 · Promotional Products hub in Dortmund since 2025 · ISO 9001 & 14001 · EcoVadis Silver
This page gives an overview of order intake, invoices and queries. A missing purchase order reference is checked with the client. Document status, the permitted correction procedure and approval are reviewed before a change; posted documents are not silently overwritten. Order-to-Cash explains the full process.
An order is complete, but the recipient cannot assign the invoice. Check the required reference when the order arrives. If a correction is needed later, keep it connected to the order and original document instead of creating an unrelated second invoice.
Review invoice recipient, purchase reference and agreed terms together. Resolve missing data before creating the document.
Compare lines and quantities with the confirmed service. Keep partial transactions traceable to the full order.
Document the agreed correction process and inform the responsible recipient. Keep the original transaction accessible.
The commercial processing of a promotional-products shop is form-driven and repeats daily. That is exactly why, at PROWERB, it's set up as a standard process — not as exception handling.
The steps connect order status, goods handling and documents. Errors and change requests are clarified with the responsible party before completion.
Order from the customer shop or via a catalog order file — with automatic inventory check in the ERP.
Order confirmation sent to the orderer. Changes and cancellations run through the same process, not a second ticket.
Picking, packing, dispatch from our own warehouse — every movement booked in real time.
Invoicing with PO reference, consistent with the order and delivery, because all three come from the same data set.
Invoice corrections and credit notes as standard notification processes — against the original document, with no search effort.
Order-to-cash: one closed loop
Every step booked in the same ERP — no media break, no handover.
> 2 million shipments a yearover the same recurring processes
The visual orders recurring process steps. The important part is continuous booking without a manual handover.
Order, stock movement and document are reconciled through shared references. Missing data or conflicting quantities enter an exception process with a responsible owner. Customer systems and accounting may be involved; data exchange and acknowledgements are agreed accordingly.
Order and invoice processing is rarely spectacular — and that's exactly how it should be measured: by accounts that run cleanly for years.
Because the order reference in the customer's procurement system is often only generated after the shop order is placed. PROWERB handles the follow-up submission as a standard process: the PO number is added and the invoice is reissued corrected.
Yes. Changes and cancellations are documented standard transactions and are handled within the same order — depending on how far picking has progressed.
Via catalog order files: a standardized file that is imported, checked and booked as individual orders. This is the usual route when many line items arrive at once.
The MEP platform connects existing shops, ERP and WMS systems. The transmission channels range from structured file exchange to direct integration, depending on the customer — the right approach is defined during onboarding.
Account management operates on three levels: key account management as the strategic point of contact, campaign steering for campaigns, and the fulfillment team for operational matters, IT and dispatching. Commercial exception handling lands wherever the document is managed.
Briefly describe your shop, order channels and invoicing requirements — for example PO requirements, credit note processes or bulk orders. We'll show you how the processing would be set up at PROWERB.
