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PROWERB — Elevating Brands

Marketing Operations Backbone since 1979. Promotional products, logistics, kitting and digital commerce. One partner with its own operations in Kleve.

Elevating Brands — since 1979.Kleve · Düsseldorf · Dortmund · Lüdinghausen
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Logistics & fulfillmentPromotional products & merchandiseDigital commerce & marketplaceEvents & campaignsKitting, textile & ESGTech & AI
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PROWERB, Huissener Str. 7–947533 Kleve+49 (0)2821 7218-0info@prowerb.de
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  1. PROWERB
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Industry · Industry & Construction

Your brand supports sales all the way to the site.

PROWERB connects samples, event equipment, merchandise and ordering processes for industrial businesses. From individual orders to multi-site rollouts, materials and fulfilment are planned together.

Discuss your project →Explore the details ↓
Technical samples, documents and merchandise at an industrial trade fair booth.
Technical samples, documents and merchandise at an industrial trade fair booth.

For sales teams, dealers and events

Equip sales teams

Assemble product samples and documents for customer appointments.

Supply locations

Organise ordering and shipping for distributed teams.

Prepare exhibitions

Align equipment, materials and returns with the event date.

ProcessesServicesReferences
Thesis

Recurring orders need maintained data and clear documentation.

Sales teams, distributors and branches regularly order catalogues, samples and promotional products. Head office needs more than shipping and stock information: purchase-order references, item changes and delivery discrepancies must remain traceable. The processes below show how we connect these recurring needs with the shop, warehouse and accounting.

01Standard call-offCall-offs from the warehouse, attachment-based via email — for Vaillant the dominant transaction type in the account. Alternatively via B2B shop, SFTP file or EDI.
02Item notification formNew listing, renaming and deactivation of items via standardized notification forms — the item lifecycle stays clean in the system.
03Documentation & PO numberInvoice corrections with a supplementary PO number, credit notes, catalog order files as batch submission — documentation discipline for purchasing and accounting.
04Goods receipt & inventoryBooking urgent deliveries, reconciliation of bookings, inventory correction, clarification of delivery discrepancies and shortages.
05Dispatch & exception handlingShipment tracking, delivery notification, courier and carrier assignment, non-receipt clarification, deviations and additional transport costs.
06EDI & integrationEDIFACT ORDERS and DESADV, SFTP order files, shop and ERP interfaces — the ordering route follows your system, not the other way around.

Agora Commerce · Developed by PROWERB

The right shop supports the whole process.

With Agora Commerce, we build B2B shops for employees, dealers and procurement teams. The catalogue, roles, budgets and ordering process are configured for your project.

Explore B2B shops with Agora →
A product and ordering options in the German-language Agora demo shop.
A product and ordering options in the German-language Agora demo shop. Enlarge view
Service areas

From notification form to carrier assignment: six service areas.

These service areas implement the processes described above. The order portal connects items and documents; fulfillment connects call-offs, stock and dispatch. EDI integrates the ordering channel, while promotion adds time-bound campaign operations where required.

01Promotional-product shop & order portalOperation of customer-specific B2B shops: order entry and confirmation, invoice and credit note processing, PO handling, catalogs and assortment maintenance.
02Fulfillment & order-to-cash →Order processing and document flow for the agreed call-offs in our own ERP and WMS.
03Inbound & inventory management →The stock movements described in Processes are managed in the warehouse and reconciled with your data.
04Dispatch & exception-handling managementThe shipping process has an assigned contact and an agreed way to close exceptions.
05EDI & system integration →EDIFACT integration, interfaces to ERP, shop and partner systems, HubSpot rollout for mid-sized businesses.
06Promotion & end-customer supportWhere industry does reach end customers: sweepstakes and voucher promotions including app and end-customer support — proven with an infrared specialist in D2C business.
References

Almost two decades of Vaillant: ongoing operations, documented across several thousand transactions.

Since 2007, PROWERB has run order and warehouse logistics for Vaillant. The account is dominated by the attachment-based standard call-off from the warehouse; add to that order-to-cash, goods receipt and inventory management, shipment tracking and delivery notification, courier and transport assignment, and the exception-handling process from shortage to inventory correction.

Campaigns hardly play a role — and that's exactly where the task lies: whoever treats the thousandth call-off the way they treated the first wins in industrial logistics.

01A mid-sized industrial manufacturerFull operation of the promotional-product shop: order and invoice processing, order-to-cash, item master data via notification form, inbound logistics. Notably high documentation discipline — supplementary PO numbers, credit notes, catalog order files as a standard process.
02An international consumer-goods groupMore than almost two decades of warehouse and inventory operations: item creation and changes via standard notification form, goods receipt and inventory booking, delivery discrepancies, carrier exception handling, order-to-cash.
03An infrared specialist (D2C)Since 2023, a mandate that goes beyond fulfillment: promotional-product shop, sweepstakes and voucher promotions including app and end-customer support, inbound logistics, master data maintenance — plus firewall monitoring from IT operations.
Customer list

Industry and construction are not a niche market for PROWERB.

Customers from industry, construction and technical trade include 3M, Kaldewei, Sonepar and Vaillant. PROWERB operates for further manufacturers and dealers in this industry without naming them — from mid-sized businesses to international groups.

FAQ

What industrial purchasing and marketing ask first.

Does PROWERB also handle inventory management?

Yes. Goods receipt, inventory booking, booking reconciliation, target/actual inventory counts, relocation and the clarification of delivery discrepancies run in our own ERP and WMS (PROWERB CORE) — RFID-capable, with smooth real-time booking.

How do call-offs work technically?

However your system dictates: attachment-based via email, through the B2B shop, via SFTP order file, or as an EDI integration with EDIFACT ORDERS and DESADV.

What happens with exception cases?

Non-receipt, quantity deviation, additional transport costs: PROWERB manages the clarification in a structured way — including courier and carrier assignment, returns processing and inventory correction in the system.

How long does onboarding take?

For larger fulfillment takeovers, we use the seven-phase method: from requirements and master data through system integration, testing and stock transfer to go-live and handover to ongoing operations. Around 14 weeks is a planning guide for that scope; data quality, interfaces and stock transfer determine the actual date. Smaller or purely digital assignments receive a suitable introduction plan.

Related topics

These pages fit too.

  • 01Almost two decades of ongoing operations for a heating-technology manufacturer
  • 02Order-to-Cash: Order Processing in Ongoing Operations
  • 03EDI & System Integration
  • 04Construction & Building Chemicals
Needs Check

How does your order reach the warehouse today?

Which processes tie up your marketing today — call-offs, notification forms, exception cases? A quick Needs Check shows which service areas PROWERB can take on and how onboarding works.

Start Needs Check →Your contact replies within 24 hours on business days.