Keep shop credit and its use understandable.
Shop credit makes an available amount visible during purchasing. Buyers need to understand which part is available, reserved or already used.
Your shop credit
€50.00
Available balance in the example
- Credit
- €50.00
- Reserved
- €0.00
- Used
- €0.00
How the balance changes
- An amount is credited to the intended account.
- Usage can first reserve the intended amount.
- Completion, reservation release and refunds receive separate entries.
Agora connects the credit overview with the ordering process. Together we define how amounts are assigned and which movements apply to orders, cancellations and refunds.
How it works.
View the balance
The user checks available credit and related movements before purchasing.
Put together the request
Products and quantities are selected in the intended shop. The cart shows the amount to be considered.
Understand reservations
A reservation holds the intended amount for this order. It is therefore not simultaneously available for another request.
Follow the movement
Use and any refund are considered as related movements. The remaining balance must match the transaction.
Credit has a distinct role in the shop.
A credit balance is not automatically the purchasing budget of a cost centre. A quantity allowance answers a different question as well. For an employee or incentive shop, we assess whether credit, an allowance or a combination fits your programme.
What we configure for your shop.
- Assignment
- Which user or ordering context receives credit, and who is responsible for allocation?
- Top-up
- The source and authorisation of top-ups are agreed with the intended ordering model.
- Reservation and use
- At which step is an amount held, and when does it count as used?
- Refunds and additional payment
- Cancellation, refund and any additional personal payment each need agreed rules and payment methods.
Frequently asked questions.
Can users pay an additional amount themselves?
Additional payment is separate from the credit balance. Payment method, provider and processing are defined for the required project scope.
What happens on cancellation?
Whether and when a held amount becomes available again depends on configured rules. Reservation, use and refund should remain traceable within the same order.
Fits your workflow.
How should your shop use this feature?
We develop Agora and use it to build your individual B2B shop. Let us discuss the workflow, configuration and integrations you need.
Discuss your shop project